Flower Delivery Online provides same-day delivery of fresh flowers across the United States and Canada. 
Our service uses the BloomenDirect network of online florists in order to provide you with high quality and service. By using the BloomenDirect network of florists, we ensure you fair market rates for your floral purchase. How?
 
 
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 PRIVACY

BloomenDirect is concerned about your privacy and the security of your personal data. It is for this reason that this privacy statement has been created, in order to demonstrate our firm commitment to protecting customer privacy.

 OUR USE AND DISCLOSURE OF YOUR INFORMATION

We may send emails to our customers announcing special promotions, changes in our services or other information we believe will be of interest.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

Our online data may be shared with Bloomen Networks Inc. in our quest to provide you with the highest quality service possible.  We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

When you visit our Web site, we also collect some basic information that does not identify individual users. We use this information to determine our users’ demographics and interests, so that we can better understand and serve our users.

 COOKIES

Cookies are small files which store certain information about your activity on the Web site and are stored on your computer’s hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you don’t have to reenter information you gave us on your prior visits. Most Web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies.

 SECURITY

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

No credit card information is stored on our server. Notwithstanding these efforts, we caution you that “perfect security” does not exist on the Internet.

 LINKED SITES

Our site links to BloomenDirect.com, which also links to the web sites of Bloomen member florists in the United States and Canada.  The privacy and security of the Bloomen Network are similar in nature.

If this site contains any links to other Web sites other than BloomenDirect or members of the Bloomen network, we are not responsible for the privacy practices or the content of such Web sites.

 CHANGES TO PRIVACY STATEMENT

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

 SATISFACTION GUARANTEE

Our satisfaction guarantee is 100% consistent with the policies of our member shops.  If you are not completely satisfied, please contact our Customer Service Department at (866) 696-6006.

 ORDER CHANGES, CANCELS AND RETURENS

We will gladly cancel or change orders completed online up to one day prior to the scheduled delivery. Consumers must contact call 1-866-696-6006 or e-mail service@bloomen.net.

Cancellations made up to one day prior to scheduled delivery qualify for FULL REFUND. We are unable to cancel or change orders already delivered or presently en route to delivery.

We are unable to accept returns on perishable gifts.

 SUBSTITUTION POLICY

When ordering catalogue items, it is sometimes necessary to substitute flowers and/or containers. In an effort to maintain the appearance and style of the arrangement, the following guidelines are followed:

  1. Great effort is made to maintain style and color scheme.
  2. When specific flowers are requested, flower type takes priority over color.
  3. It is often necessary to substitute containers, however, we do our best to maintain artistic consistency.
Copyright © Bloomen Networks Inc. 2002